FAQs

How long do deliveries take?

We ship majority of the orders within 1 business day. Deliveries will depend on the region but is typically 2-3 business days for the UK.

Where do you ship?

We ship to the UK and all of Europe. Shipping is free to the UK for all orders  and is calculated at check out for other regions. 

Due to recent changes with Brexit, shipments to EU are send as Delivery Duties Unpaid. DHL will contact you prior to delivery for any import taxes due.

What is the Returns Policy?

We accept returns within 21 days of delivery. Help us save unnecessary re-work and materials by keeping tags or barcodes on and returning items in good condition.

How can I return an item?

To return an item visit our returns page at http://beeandalpaca.returnscenter.com/ or get in touch via returns@beeandalpaca.com

How can I contact you?

Please use our contact form. We are a small team but we value customer feedback. We will get back as soon as we can.

How can I learn more about your practices and sustainable fashion?

Check out The Brand page where our practices and values are explained as well as our sustainable fashion blog.